Question by : Since the Japan Airlines bankruptcy, did their service standards drop along with the cost cutting?
We’ve all heard that Japan Airlines (JAL) went bankrupt on January, 2010. I’ve been wondering if any of you that have traveled on JAL after they went bankrupt and if you have witnessed any decline in service standards?
Best answer:
Answer by Gerald J
I’ve flown with JAL before and after the bankruptcy, both times in business class on long-haul flights. I didn’t notice a bit of difference after the bankruptcy, but do think that JAL offers an inferior business class product compared to other top Asian airlines. Their in-flight entertainment, food and seats are not up to the standards of Singapore Airlines and Cathay Pacific, and they don’t even give out amenity kits like almost all other airlines do in business class.
I think they slashed a lot jobs and cut routes to save money, but to cut service on something that was lacking in the first place wouldn’t be a sound business decision.
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